Privacy Policy

1. Information you share with us

When you enquire through our website, we collect the details needed to understand your trip and reply to you.

• Contact details: your name, phone number and, if supplied, email address.
• Trip preferences: travel date, number of adults and children, and the selected service, package or enquiry context.
• Your consent to be contacted about the enquiry. Please share children’s numbers rather than their names or identity details.

2. Information the website processes

Our hosting provider may process technical information such as your IP address, request time and browser details to deliver and protect the website. Form details stay in the open page until you choose to continue to WhatsApp. Browser interaction events are not currently sent to an analytics provider.

3. How we use your details

We use your information to answer questions, prepare travel options and quotations, discuss availability, coordinate arrangements you choose and maintain relevant enquiry or booking records. We do not treat a submitted enquiry as a confirmed reservation. We do not sell or rent your personal information.

4. WhatsApp enquiries and service providers

Choosing Continue on WhatsApp opens WhatsApp with the details you entered. Review the message and press Send in WhatsApp to share it with our team. WhatsApp processes those details under its own terms and privacy policy. The website does not send enquiry emails or store a submission on our server. Messages you send may be kept while needed for your enquiry, booking, recordkeeping or resolving a dispute. Hosting and font providers may process technical connection data.

5. Booking documents and payments

The website enquiry form does not request government ID documents, card details or bank passwords. Do not include these in your message. If an agreed booking needs identity information for an official permit, we will explain the required details and appropriate submission channel separately. Payment instructions and any payment provider’s terms are also supplied separately.

6. When information may be shared

If you ask us to arrange a service, relevant details may be shared with the accommodation, transport provider, guide or authority involved. We limit sharing to what is needed for the requested arrangement, a lawful obligation or handling a legitimate dispute. Third-party services may process information outside your location under their own terms.

7. Security and your choices

We use reasonable safeguards and limit access to enquiry information. No internet service can promise complete security. You can ask us to access or correct your information, delete information that is no longer required, withdraw your consent to further contact, or raise a privacy concern. Some information may need to be retained for a confirmed service, legal requirement or dispute. We may ask for proportionate verification before responding.

8. External links and updates

WhatsApp, map links and other external websites operate under their own privacy notices. Opening these services is your choice. We may update this policy when our services or information handling changes; the date on this page identifies the latest version.